:where(.support-agent,#domanda-support){--support-bg:#24222a;--support-panel:#302d37;--support-border:#57515f;--support-muted:#c3bdca;--support-accent:#f28136;color:#faf8fc;font:16px/1.5 Arial,sans-serif;color-scheme:dark}
:where(.support-agent,#domanda-support),:where(.support-agent,#domanda-support) *{box-sizing:border-box}
:where(.support-agent,#domanda-support) [hidden]{display:none!important}
:where(.support-agent,#domanda-support) h1,:where(.support-agent,#domanda-support) h2,:where(.support-agent,#domanda-support) p{margin:0 0 12px}
:where(.support-agent,#domanda-support) button,:where(.support-agent,#domanda-support) input,:where(.support-agent,#domanda-support) textarea,:where(.support-agent,#domanda-support) select{font:inherit;border:1px solid var(--support-border);border-radius:9px}
:where(.support-agent,#domanda-support) button{min-height:44px;padding:10px 16px;background:var(--support-accent);color:#201910;font-weight:700;cursor:pointer}
:where(.support-agent,#domanda-support) button:hover:not(:disabled){filter:brightness(1.12)}
:where(.support-agent,#domanda-support) button:disabled{opacity:.5;cursor:default}
:where(.support-agent,#domanda-support) .quiet{background:#383440;color:#fff}
:where(.support-agent,#domanda-support) :focus-visible{outline:3px solid #ffbb80;outline-offset:3px}
:where(.support-agent,#domanda-support) input,:where(.support-agent,#domanda-support) textarea,:where(.support-agent,#domanda-support) select{width:100%;background:#201e25;color:#fff;padding:11px 12px;line-height:1.5}
:where(.support-agent,#domanda-support) textarea{resize:vertical;min-height:80px}
:where(.support-agent,#domanda-support) label{display:block;margin-bottom:6px;font-size:14px;font-weight:700}
:where(.support-agent,#domanda-support) .muted{color:var(--support-muted);font-size:14px}
:where(.support-agent,#domanda-support) .error{color:#ffd2c8;background:#492b2d;padding:12px;border-radius:8px}
:where(.support-agent,#domanda-support) .messages{overflow-y:auto;overscroll-behavior:contain;min-height:90px;padding:20px;display:flex;flex-direction:column;gap:16px;scrollbar-gutter:stable}
:where(.support-agent,#domanda-support) .message{max-width:87%;align-self:flex-start;overflow-wrap:anywhere}
:where(.support-agent,#domanda-support) .message.mine{align-self:flex-end}
:where(.support-agent,#domanda-support) .message-body{white-space:pre-wrap;background:#393441;border:1px solid #4f4859;border-radius:12px 12px 12px 3px;padding:12px 15px;line-height:1.55}
:where(.support-agent,#domanda-support) .message.mine .message-body{background:#58331e;border-color:#a25d30;border-radius:12px 12px 3px 12px}
:where(.support-agent,#domanda-support) .message-meta{font-size:12px;color:var(--support-muted);margin-bottom:4px}
:where(.support-agent,#domanda-support) .composer{padding:16px 20px;border-top:1px solid var(--support-border);background:var(--support-bg);margin:0}
:where(.support-agent,#domanda-support) .compose-bottom{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-top:10px;font-size:13px;color:var(--support-muted)}
:where(.support-agent,#domanda-support) .older{font-size:13px;align-self:center;margin:8px auto;display:block}
.support-agent{margin:0;background:#1b1920;min-height:100vh}
.agent-header{padding:22px 28px;display:flex;align-items:center;justify-content:space-between;gap:20px;border-bottom:1px solid var(--support-border)}
.agent-header h1{font-size:24px;margin:5px 0 0}.agent-header h1 span{font-size:14px;font-weight:400;color:var(--support-muted);margin-left:12px}
.back-link{font-size:13px;color:var(--support-muted);text-decoration:none}.availability{display:flex;align-items:center;gap:14px;flex-wrap:wrap}.availability label{margin:0;font-weight:400}.availability input{width:auto;accent-color:var(--support-accent)}
#agent-status{font-size:14px}#agent-status.online{color:#9ee4ba}#agent-error{margin:12px 28px}
.agent-layout{display:grid;grid-template-columns:340px minmax(0,1fr);height:calc(100dvh - 116px);min-height:500px}
.inbox{padding:22px 16px;overflow:auto;border-right:1px solid var(--support-border);background:#24212a}.search-label{color:var(--support-muted)}
.filters{display:flex;gap:5px;margin:18px 0 12px}.filters button{font-size:13px;padding:9px 10px;background:transparent;color:var(--support-muted);border-color:transparent}.filters button[aria-pressed=true]{background:#51341f;color:#ffbd88;border-color:#875630}.filters span:not(:empty){margin-left:3px}
.chat-card{width:100%;text-align:left!important;background:transparent!important;color:#fff!important;border-color:transparent!important;padding:16px 12px!important;border-bottom:1px solid #413b49!important;border-radius:0!important}.chat-card.selected{background:#3a333e!important;border-left:3px solid var(--support-accent)!important}.chat-card strong{font-size:16px}.chat-card .chat-top{display:flex;justify-content:space-between;gap:6px}.chat-card p{font-weight:400;font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin:6px 0!important}.chat-card small{font-weight:400;color:var(--support-muted);font-size:12px}.unread-pill{background:var(--support-accent);color:#201910;border-radius:20px;min-width:22px;text-align:center;font-size:12px;padding:2px 6px}
.conversation-pane{min-width:0;overflow:hidden}.empty-state{display:flex;flex-direction:column;justify-content:center;align-items:center;text-align:center;height:100%;padding:30px;color:var(--support-muted)}.empty-state h2{color:white;font-size:22px}.empty-icon{font-size:40px;color:var(--support-accent);margin-bottom:20px}
#selected-chat{display:flex;flex-direction:column;height:100%;background:var(--support-bg)}.conversation-header{display:flex;align-items:center;justify-content:space-between;padding:20px 28px;border-bottom:1px solid var(--support-border);gap:12px}.conversation-header h2{font-size:22px;margin:0}.conversation-header p{margin:4px 0 0!important}#agent-messages{flex:1}.support-agent .composer{padding:16px 28px}.support-agent select{margin-bottom:12px}.support-agent dialog{width:min(580px,95vw);background:var(--support-panel);color:white;border:1px solid var(--support-border);border-radius:16px;padding:28px}.support-agent dialog::backdrop{background:#0009}.support-agent dialog textarea{margin-bottom:18px}.dialog-actions{display:flex;justify-content:flex-end;gap:10px}
.support-launcher{border:0!important;background:transparent!important;padding:0!important;position:relative;cursor:pointer;max-width:100%}.support-launcher img{display:block;max-width:100%;height:auto}.support-launcher:focus-visible{outline:3px solid #ffbb80;outline-offset:5px}.support-badge{position:absolute;right:0;top:-10px;border-radius:20px;padding:3px 8px;background:#f28136;color:#201910;font:bold 14px Arial;border:2px solid #24222a}.support-badge[hidden]{display:none}
#domanda-support{position:fixed;right:24px;bottom:78px;width:390px;max-width:calc(100vw - 24px);height:min(650px,calc(100dvh - 105px));z-index:10000;box-shadow:0 18px 70px #0009;background:var(--support-bg);border:1px solid var(--support-border);border-radius:16px;overflow:hidden;display:flex;flex-direction:column}
#domanda-support[hidden]{display:none!important}#domanda-support .support-header{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;padding:18px 20px;border-bottom:1px solid var(--support-border);background:#302a32}#domanda-support h2{font-size:20px;margin:0 0 4px}#domanda-support .support-header p{font-size:13px;margin:0;color:var(--support-muted)}#domanda-support .support-close{font-size:13px;padding:7px 10px;min-height:40px}#domanda-support .welcome{padding:22px;overflow:auto}#domanda-support .welcome h3{font-size:19px;margin:0 0 8px}#domanda-support .topics{display:grid;gap:9px;margin-top:18px}#domanda-support .topics button{text-align:left;background:#38323c;color:#fff;font-size:15px;border-color:#65545e}#domanda-support #support-thread{display:flex;flex-direction:column;flex:1;min-height:0}#domanda-support .messages{flex:1;padding:18px}#domanda-support .support-notice{font-size:14px;margin:0;padding:12px 20px;background:#362d25;border-bottom:1px solid var(--support-border)}#domanda-support #support-error{margin:8px 16px;font-size:14px}#domanda-support .composer textarea{height:80px}#domanda-support .topic-label{font-size:13px;color:var(--support-muted);margin:0 0 8px}#domanda-support .intro{font-size:14px;color:var(--support-muted);margin-top:8px}#domanda-support #support-name{margin-top:6px}
@media(max-width:760px){.agent-header{padding:16px;display:block}.availability{margin-top:16px}.agent-layout{grid-template-columns:1fr;height:auto}.inbox{max-height:340px;border-right:0;border-bottom:1px solid var(--support-border)}.conversation-pane{height:650px}.agent-header h1 span{display:block;margin:4px 0}.conversation-header{padding:16px}.support-agent .composer{padding:16px}}
@media(max-width:540px){#domanda-support{inset:auto 0 0;width:100%;max-width:100%;height:90dvh;border-radius:16px 16px 0 0}#domanda-support .support-header{padding:16px}#domanda-support .support-close{min-height:44px}#domanda-support .composer{padding:12px 16px;padding-bottom:max(16px,env(safe-area-inset-bottom))}}
@media(prefers-reduced-motion:reduce){:where(.support-agent,#domanda-support) *{scroll-behavior:auto!important}}